Mars Candy Stumbles But Recovers

So my friends David and Briana got married last month in Malibu and everything about the event was so much fun and I was really glad to be able to spend a week in LA with Keri and see all my friends and family. I also had the distinct honor of officiating at the wedding which I guess is a unique quirk that could only be legal in a state like California, where anyone can marry anyone just as long as it's a man and a woman (thanks Prop. 8).

Anyways, David and Bri ordered M and M's as their wedding favors that had their picture, name and date on printed each individual M and M. They placed the order three weeks before the wedding and were given every indication that their 10 lb box of M and M's would arrive in plenty of time before their wedding. Sadly, somehow their order got reduced to 5 lbs and kept getting delayed and more delayed with no clear reason for this delay. Weddings are stressful enough, this was something that did not need to happen during the pre-wedding week.

Anyways, when I joined the wedding planning on the Tuesday before the wedding we still had no M and M's. David finally got on the phone with Mars Candy to find out when to expect their wedding favors. Initially they told him not to worry, but hey this is their wedding and he had every right to worry. Finally, we got the answer that there were issues in their warehouse and there was a small chance that FedEx would be delivering the 5 lb box on Saturday morning by noon, which was the exact time that we needed to leave to get dressed for the wedding. The saving grace in this whole experience was the customer service manager for Mars that gave David $600, which was double the cost of his order, to go out and buy any favors that they wanted. In the end they went with Jordan Almonds and M and M's. This meant that David and Bri had almost $900 (600 from Mars plus the $300 order) worth of wedding favors. The company admitted fault, accepted the blame and got happy customers as a result. While I doubt I will get M and M's as favors for my wedding this give Mars a favorable outlook in my book. Good job Mars, but next time just get the order right in the first place.